Refund policy

Return & Refund Policy

At Swol Society, we want you to be completely satisfied with your purchase. As a print-on-demand business, each item is custom-made specifically for you when you place an order. This unique production model means that we generally only accept returns or offer refunds for specific issues related to product quality or order fulfillment errors.

Eligible Returns & Refund Conditions

Due to the custom nature of our products, returns and refunds are accepted only for the following reasons:

Defective Product: If your item arrives damaged, has a print error, or any other manufacturing defect.
Wrong Item Received: If you received an item that is different from what you ordered (e.g., wrong design, color, or size).

We cannot offer returns or exchanges for reasons such as buyer's remorse, incorrect size ordered by the customer (please check our size charts carefully before purchasing), or slight color variations that do not constitute a defect.

Return Window

You must contact us regarding any eligible issues within [30] days of the delivery date of your order. Requests made outside of this window cannot be accommodated.

Condition of Returned Items

For an item to be eligible for a refund or exchange, it must be:

Unused and unworn.
Unwashed.
In its original condition with all tags (if applicable).
Free from any odors, pet hair, or other signs of wear.

Items that do not meet these conditions may be rejected.

How to Initiate a Return or Exchange

To initiate a return or exchange for an eligible item, please follow these steps:

Contact our customer support team at ethan@statelinebrands.com.
Provide your order number.
Clearly describe the issue (e.g., "damaged item," "wrong size received").
Attach clear photos or videos demonstrating the defect or incorrect item. This is crucial for us to process your request efficiently.

Our team will review your request and provide instructions on how to proceed.

Return Shipping

If your return is approved due to a defective product or an error on our part (e.g., wrong item shipped), Swol Society will cover the cost of return shipping. We will provide you with a prepaid shipping label.

For any other reason, return shipping costs would be the responsibility of the customer. However, please remember that returns for reasons other than defects or fulfillment errors are generally not accepted due to our print-on-demand model.

Refunds & Processing Time

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [5-10] business days. Please note that it may take additional time for your bank or credit card company to post the refund to your account.